Komplet jobbeskrivelse

The Europe, Russia, Africa and Middle East (EURAM) Regional Software Support Expert will work inside the EURAM Customer Support team and alongside the EURAM Customer Support Specialist Team in an operational role at Tier 3 level. This Role can be based anywhere within the EURAM region and will support the Companies ambition of Bring 1 Billion animals to the cloud ( B1B )

This support position will report directly to the EURAM Customer Support Lead

will focus on performing Tier 3 in-depth troubleshooting including Database analysis, reading system logs and solving complex support issues across our Multi Species technology Portfolio escalated by local market technical teams.

Sitting as Over Market technical support to the local teams, the role is responsible for proactively identifying software failures, fixing where possible, presenting failure analysis reports that can be used to proactively prevent customer downtime at Regional and Local levels whilst having the ability to connect and engage with global training teams via Escalation process to the Global Support team.

The successful candidate will also be a key contributor of software release rollout throughout EURAM and coordinate with the local teams ensure a seamless launch process to local teams.

A key success factor of this role will be your proactive relationship with local markets and Global Technical support teams by showing your extensive technical product knowledge and ability to work to strict deadlines and procedures required. The successful candidate should have high levels of drive & determination, a key asset to the role will be the ability to challenge teams due to being the focal point of support and being accountable to both regional and local teams.


To be successful in this role, you will have:

  • Strong analytical and problem-solving skills, as well as fundamental working knowledge of client and server-side scripting, web technologies, Application Programming Interfaces (APIs), and communication protocols

  • Technically adaptive, ability to learn new solutions, features/functionality, and communicate those in a value-added way to internal teams

  • 20 – 25% of travel

Qualifications, Skills & Experience Required

  • Technical IT back ground


Our presence in the UK goes back a long way. For over 80 years, we’ve been researching, developing and supplying new medicines and vaccines that prevent and treat diseases that occur at every stage of life. Today we’re one of the top five biopharmaceutical companies in the UK and employ over 2,000 people across five sites in Hertfordshire, Northumberland, Buckinghamshire, Edinburgh and London. We are officially certified by the Top Employer Institute and been awarded the exclusive Top Employer United Kingdom Certification.

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Indrykket: 5 aug 2022

Indrykket: 5 aug 2022

ID: 331254868



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